Privacy Policy

1. Introduction

Welcome to Birchwood Solutions ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you provide to us, including:

• Name and contact information (email address, phone number)
• Business name and trade type
• Address and location information
• Service preferences and requirements
• Payment information (processed securely through third-party payment processors)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookie data (see our Cookie Policy for more details)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our website design services
• Process your inquiries and respond to your requests
• Send you quotes, proposals, and service updates
• Communicate with you about your projects and ongoing services
• Process payments and maintain billing records
• Analyze website usage and improve user experience
• Send marketing communications (with your consent)
• Comply with legal obligations and protect our rights

4. How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors who help us provide our services (hosting providers, payment processors, email services)
• Business Partners: With your consent, we may share information with partners who provide complementary services
• Legal Requirements: When required by law or to protect our rights and safety

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure servers with regular backups
• Access controls and authentication measures
• Regular security assessments and updates

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Request erasure of your data ("right to be forgotten")
• Restrict or object to processing of your data
• Data portability
• Withdraw consent at any time
• Lodge a complaint with the ICO (Information Commissioner's Office)

To exercise these rights, please contact us at contact@birchwoodsolutions.co.uk

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Client project data is typically retained for 7 years in accordance with business and tax requirements.

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your browsing experience. Please see our Cookie Policy for detailed information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be transferred to and processed in countries other than the UK. We ensure appropriate safeguards are in place for such transfers in compliance with UK GDPR.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: contact@birchwoodsolutions.co.uk
Phone: +44 1234 567890